Support Center

The family passphrase is a secret phrase that encrypts all your family's data. When you create a family, you choose a passphrase. Family members need this passphrase to join and decrypt the shared content.

Important: Store your passphrase securely. If lost, we cannot recover your encrypted data.

There are two ways to invite family members:

Option 1: QR Code (Recommended)

• Go to Settings > Invite Family
• Generate a QR code invitation
• Have your family member scan the code with the app
• They'll be instantly added to your family

Option 2: Passphrase

• Share your family passphrase with them securely (in person, phone call, etc.)
• They download the app and select "Join Family"
• They enter the passphrase to join your family group

Never share your passphrase via unencrypted email or text messages.

You can reset your password from the login screen:

• Tap "Forgot Password"
• Enter your email address
• Check your email for a reset link
• Create a new password

Note: You'll need to re-enter your family passphrase after resetting your password.

Unfortunately, no. Your family passphrase is used for end-to-end encryption, which means we never have access to it. This is by design to protect your privacy.

If you've forgotten your passphrase:

• Ask another family member who may remember it
• Check if you stored it in a password manager
• If unrecoverable, you'll need to create a new family group

You can export your data using the Data Takeout feature:

• Go to Settings > Data & Privacy > Export Data
• Choose what to export (personal or family data)
• Select a time range
• Download as a ZIP file containing PDFs and media

To delete your account:

• Go to Settings > Account > Delete Account
• Choose how to handle your content (keep, hide, or delete)
• Confirm deletion

If you're the last member of a family, deleting your account will also delete all family data.

Yes! Family Connection Hub uses AES-256 encryption (the same standard used by banks and governments) for all your family content:

• Messages are encrypted before leaving your device
• Photos and voice messages are encrypted before upload
• Only your family members with the passphrase can decrypt content
• We cannot read your messages or view your photos

Yes! You can use Family Connection Hub on multiple devices:

• Sign in with the same email and password
• Enter your family passphrase when prompted
• All your family content will sync across devices

To enable Face ID or fingerprint login:

• Go to Settings > Security > Biometric Login
• Toggle on "Enable Biometric Login"
• Authenticate with your biometric

This stores your password securely on your device for quick access.

If you're not receiving notifications:

• Check that notifications are enabled in your device settings
• In the app, go to Settings > Notifications and ensure they're on
• Make sure you haven't enabled Do Not Disturb mode
• Try signing out and back in to refresh your notification token

To sync your family events with Google Calendar:

• Go to Settings > Google Calendar
• Tap "Connect Google Account"
• Sign in with your Google account and authorize access
• Family events will automatically sync both ways

To disconnect, return to Settings > Google Calendar and tap "Disconnect".

To add extra security with two-factor authentication:

• Go to Settings > Security > Two-Factor Authentication
• Tap "Enable 2FA"
• Scan the QR code with an authenticator app (Google Authenticator, Authy, Microsoft Authenticator, etc.)
• Enter the 6-digit code from your authenticator to confirm setup

After setup, you'll need to enter a code from your authenticator app each time you sign in on a new device.

Immich is an optional self-hosted photo backup solution. If you run your own Immich server, you can backup family photos directly to it:

• Go to Settings > Immich Backup
• Enter your Immich server URL and API key
• Enable automatic backup

Your Immich credentials are encrypted and stored locally on your device. We never have access to your Immich server.

We love hearing from our users! To report a bug or suggest a feature:

• Email us at support@familyconnectionhub.com
• Include your device type and OS version
• Describe the issue or feature in detail
• Include screenshots if helpful